Privacy Policy

1. Introduction

Welcome to Polyoanall Travel ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website polyoanall.com, communicate with us, or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete forms on our website
• Subscribe to our newsletter
• Request information about our tours or services
• Make a booking or purchase
• Contact our customer service
• Participate in surveys, promotions, or competitions

This information may include:

• Contact details (name, email address, phone number, postal address)
• Booking and travel details
• Billing and payment information
• Special requirements or preferences
• Passport or identification information (when required for travel arrangements)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage. This information may include:

• IP address
• Browser type and version
• Operating system
• Time zone and location
• Pages visited and time spent on those pages
• Referral sources
• Device information

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and manage bookings, payments, and reservations
• Communicate with you about our services, promotions, and updates
• Respond to your inquiries and provide customer support
• Customize your experience and deliver content relevant to your interests
• Monitor and analyze usage patterns and trends to improve our website and services
• Comply with legal obligations and enforce our terms
• Detect, prevent, and address technical issues, fraud, or other harmful activities

4. Information Sharing and Disclosure

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Travel Partners: To fulfill your bookings, we may share necessary information with airlines, hotels, tour operators, and other travel-related partners.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of Polyoanall Travel, our customers, or others.

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

The types of cookies we use include:

• Necessary Cookies: Essential for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. For more information about our cookie practices, please see our Cookie Policy.

6. Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We maintain security measures including:

• Encryption of sensitive information
• Regular security assessments
• Restricted access to personal information
• Industry-standard security protocols

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of your personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

Australian residents have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For more information, you can visit the Office of the Australian Information Commissioner's website at https://www.oaic.gov.au/.

8. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers are primarily located in Australia, but we may engage service providers or partners located in other countries.

By submitting your personal information, you consent to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: